Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. Proof of purchase is required.

To start a return, please contact us at:

📩 support@papapaw.top

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note: items sent back without prior return authorization will not be accepted.

RETURN SHIPPING ADDRESS

Carson Worldwide Inc
1005 Whitehead Road Ext
Ewing, NJ 08638
United States
Phone: 848-248-1981

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective or damaged
  • You received the wrong item
  • The product is not functioning as expected

We will evaluate the issue and work to resolve it promptly.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized products
  • Personal care items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you are unsure whether your item is eligible for return, please contact us.

EXCHANGES

The fastest way to get the item you want is to request a return for your current item.

Once the return is approved, you may place a separate order for the replacement item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, items must be:

  • Unused and in original condition
  • With original packaging
  • Accompanied by proof of purchase

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📩 support@papapaw.top

🐾 AI SMART DEVICE NOTICE

PapaPaw products include smart AI technology for pet recognition and automated feeding.

Please understand that:

  • AI-based pet recognition may not always be 100% accurate due to environmental factors (lighting, angle, obstruction, or multiple pets)
  • Minor variations in feeding behavior do not necessarily indicate product defects
  • The product is a smart assistance tool and not a medical or veterinary device

Returns due to misunderstanding of AI system limitations may be subject to evaluation.

📦 IMPORTANT NOTE FOR SMART DEVICES

For hygiene and safety reasons, returned smart pet devices may be subject to inspection before refund approval.

We reserve the right to reject returns if:

  • The product shows signs of misuse or damage
  • The item is not returned in original condition
  • Accessories or packaging are missing