Contact Us
Have a question about PapaPaw DietMatch™?
Need help understanding how it fits into your cat’s daily feeding routine?
Or looking for support with an order?
You’re in the right place.
At PapaPaw, we design smart feeding systems that make life easier for multi-cat households. Your pet’s health, safety, and daily comfort are always our priority.
Our support team is here to help you get the most out of your PapaPaw experience—so feeding becomes simpler, smarter, and stress-free.
🐾 How can we help?
Whether you are:
- Setting up your PapaPaw device for the first time
- Checking your order status or shipping updates
- Learning how AI cat recognition works
- Troubleshooting app or device features
Our team is ready to assist you.
📧 Email Support
For general questions, feedback, or order support:
We aim to respond within 24–48 hours, Monday to Sunday.
📱 App Support (Fastest Option)
For the quickest help, you can also contact us directly through the PapaPaw App Support Center.
- Instant messaging support (when available)
- Step-by-step setup guidance
- Device troubleshooting assistance
⏰ Support Hours
Monday – Sunday
8:00 AM – 7:00 PM (PST)
Outside of these hours, you can still submit a request and we will respond as soon as possible.
❤️ Our Commitment
We know every cat is different—and every multi-cat home has its own challenges.
That’s why our support team is trained to understand not just the product, but real feeding situations in multi-cat households.
We’re here to help you make feeding:
👉 simpler
👉 fairer
👉 and more stress-free for your pets